Services Available for Foreign Customers

As a close "trusted advisor" to foreign customers, Tokyo Star Bank provides constant support so that you can enjoy your life in Japan for the long term.

Available Services

  • No fees for foreign wire transfers to CTBC Bank!
  • No fees for foreign wire transfers from overseas!
  • Home mortgage (for those without permanent residence)
  • Star real estate investment loan 東京招福星 (for non-residents of Japan)

Disclosure of Individual Number ("My Number")

The following transactions are subject to the "My Number System" and require you to disclose your My Number: savings transactions; mutual fund transactions; tax-exempt transactions ("maruyu"); transactions for accumulating wealth (including through pensions and home purchases); foreign wire transfers to/from overseas. As such, we ask for your understanding and cooperation in this regard.

Click here for details

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Video consultation in foreign language (English, Chinese) available at all branches!

  • Account Opening
  • Savings
  • Insurance
  • Loan Consultations

Consultation by Phone

Tokyo Star Bank's Dedicated Help Desk for Foreigners

0120-16-3838(toll free)

Weekdays 9:00-17:00

Click Here to Apply

Opening an Account

Customer with an Account

Features of Tokyo Star Bank

* Some services are unavailable to non-residents of Japan. For details, please contact the dedicated help desk for foreigners.

No fees for foreign wire transfers to CTBC Bank!

Exemption of Fees for Foreign Wire Transfers to CTBC Bank

Applicable customers are exempt from the following fees for foreign wire transfers to CTBC Bank.

Applicable Customer Recipient (Retail/Corporate)
Beneficiary Bank (CTBC = 中國信託商業銀行)
CTBC Branch Overseas CTBC Branch in Japan*
Sender (Retail: Accountholder at Tokyo Star Bank) JPY 6,000 JPY 4,000
  • * The above exemption shall not apply to domestic wire transfers to any CTBC branch in Japan.
    If you have further questions, please do not hesitate to contact us.

There will be no fee exemptions related to correspondent banks and foreign currency exchange.

No Fee Exemptions Correspondent Bank Fee If a correspondent bank is employed, we will charge a separate fee of JPY 1,500. Depending on the intermediary or related bank, the fee may exceed JPY 1,500, in which case we will charge the excess amount at a later date.
Foreign Currency Exchange Fee U.S. dollars, Euro, Australian dollars, New Zealand dollars: JPY 1 (per 1 unit of currency) South African Rand: JPY 0.25 (per 1 unit of currency)
CTBC Bank

No fees for foreign wire transfers from overseas!

Click here for details

Home mortgage (for Non-Permanent Residents)

Available to foreigners without permanent residency

Star Mortgage

This is a general home mortgage not linked to any deposit account.

Star Mortgage Guarantee fee Early partial repayment fee Early full repayment fee \0

Mortgage applications will be subject to our prescribed screening. Please see our product description for details.

Star Mortgage Product Description

Required Documents Checklist

Star One Mortgage (deposit account linked loan)

Because this is a deposit account linked loan,*1 the interest rate is substantially zero with respect to the portion of the outstanding loan balance that equals the deposit balance!*2

  • *1 In a deposit account linked loan, no interest rate accrues on the portion of the outstanding loan amount that equals the applicable deposit balance. Please see the product description for details regarding the applicable deposit accounts.
  • *2 Separately, a maintenance package fee (0.504 - 0.702% annually) will be charged. Please see the product description for details regarding other fees.

Star One Mortgage Product Description

Required Documents Checklist

・The mortgage amount is determined based on our screening, and we may, subject to results of our prescribed screening, offer a more favorable interest rate in the case that permanent residency is obtained during the loan period.

〔Disclaimer〕
While translated materials in some languages are available, all transactions related to this housing loan are based only on the contracts and descriptions in Japanese as a general rule. Please note that the contracts and descriptions in foreign languages are translated materials that have been prepared for reference purposes only.

For Individual Consultations and Telephone Inquiries (in Japanese only)

0120-17-9671(toll free)

9:00-21:00 on weekdays/9:00-17:00 on Saturdays, Sundays and holidays
Accessible also by mobile phones

*For inquiries in foreign language (Chinese/English), please directly contact the dedicated help desk.

'Tokyo Lucky Star' Star Real-Estate Investment Loan (for Non-Residents of Japan)

A real-estate investment loan for non-residents of Japan* to purchase Japanese real estate
*This is a real-estate investment loan making it easier for non-residents of Japan to purchase Japanese properties.
The loan is available to non-residents of Japan who meet all of the following requirements:

'Tokyo Lucky Star' Real-Estate Investment Loan Guide (Japanese language)

Dedicated direct telephone number (services in English, Chinese and Japanese)

Calling from abroad:
+81-3-3224-3838
Calling from Japan:
03-3224-3838

Business hours:Weekdays 9:00〜17:00(JST)  Closed on Saturdays, Sundays, national holidays and 12/31〜1/3

image

Video consultation in foreign language (English, Chinese) available at all branches!

  • Account Opening
  • Savings
  • Insurance
  • Loan Consultations

Consultation by Phone

Tokyo Star Bank's Dedicated Help Desk for Foreigners

0120-16-3838(toll free)

Weekdays 9:00-17:00

Click Here to Apply

Opening an Account

Customer with an Account

To Customers Who Have Opened Accounts