If you are having issues with your ID or password for the Foreign Remittance Web Service
Forgot your ID?
Please contact us by email with the following information:
Subject: Login ID confirmation request
Body of the email: Your name and phone number registered with the bank
Send your email to:
Customer Service Department (Foreign Remittance)
Forgot your password?
If you have forgotten your password, please submit a password reset request using the password reset screen below.
Once we have confirmed your request, we will send you a URL for setting a new password. For detailed instructions, please refer to the user guide below.
⇒P.1 (3)If you have forgotten your password for the Foreign Remittance Web Service
Changing your password (if you know your current password)
If you know your current password and would like to change it, please log in to the Foreign Remittance Web Service to make the change.
For detailed instructions, please refer to the user guide below.
⇒P.6 (4)Changing your email address or password (if you can log in)