[Important] Beware of Internet Banking Phishing and Support Scams

April 3, 2024

Phishing Scams

There has recently been a sharp increase in the number of phishing scams involving internet banking.

Phishing is the act of obtaining or misusing personal information by sending e-mails pretending to be a real institution to encourage the recipient to access a fake website. Specifically, suspicious e-mails or short messages (SMS) pretending to be from banks, etc., are sent out that encourage the recipient to visit phishing sites that elaborately imitate websites such as internet banking login screens. Many such cases using this technique have been confirmed. We will NOT ask you for your personal information by e-mail, etc.

Please be careful not to click on links in suspicious looking or unexpected e-mails or SMS and do not carelessly enter information such as IDs, one-time passwords or random number card numbers on websites you access.

Support Scams

A support scam is a known technique in which a screen appears while using the internet that states that you have been infected with a virus, and forces you to call a fake support desk and transfer the cost of removing the virus, etc. via internet banking.
If such a screen appears, do NOT follow the instructions on the screen.

  • Even if the screen appears to be legitimate, do not call the telephone number listed on the screen, download or install any software requested by the scammer, or allow remote control of your PC.
  • If you cannot close the warning screen, force close the browser or restart your PC.

If you are caught up in a financial crime, please contact the following inquiry desk or your nearest police station.
If you have been the victim of a bank transfer scam, please also contact the financial institution to which the money was transferred.
Please contact us if you encounter a situation that seems even slightly suspicious in order to minimize damage.

In addition to the above, we have prepared a document that gives an overview of the financial crimes that have become more common in recent years and information on how to prevent them.

Bank contact point for inquiries

Please contact us if you are caught up in a financial crime:


  • *Response 24 hours a day, 365 days a year
  • *This number can be called from mobile telephones.