Fiduciary Duty of Tokyo Star Bank
Protect & Build Making the dream reality
The following policies are TSB’s response to the Financial Services Agency's “Principles for Customer-Oriented Business Conduct”.
- Tokyo Star Bank’s “Fiduciary Duty Policy”
- 1Purpose of Formulating This Policy
Tokyo Star Bank has established and will comply with its “Fiduciary Duty Policy” in order to ensure the thorough implementation of customer-oriented initiatives. Under this policy, we aim to be a company that can gain our customers’ peace of mind and trust, and we will periodically disclose specific initiatives and the status of our efforts.
- 2Vision
In order to realize the pursuit of the best interests of our customers, all employees of the Bank will strive to provide high-quality financial services and solve our customers' problems with a high level of professionalism and ethics.
- 3Ensuring an Appropriate Conflict of Interest Management System
Without limiting ourselves to our own financial products and services, we will select financial products and services that truly meet the needs and interests of our customers, and always strive to propose and provide products and services that are appropriate for each customer’s and each company’s life plan from their perspective.
- 4Providing Appropriate Information to Customers
To help customers select suitable products and services, we will provide appropriate information, including regarding the fees, and the like, and strive to provide clear and detailed explanations so that all customers can fully understand the information.
- 5Practice Customer-Oriented Consulting
We will strive to propose and provide products and services suitable for the customer in light of the customer's financial knowledge, transaction experience, assets, wealth management objectives, needs, and the like, as financial professionals.
- 6Establishment of a Customer-Oriented Sales System
In order to provide the best products and services to our customers, we will work to improve the knowledge, skills, and compliance awareness of our employees. In addition, we will strive to establish a corporate culture in which all employees share an awareness of, and practice, this policy.
| Financial Services Agency, “Principles Concerning Customer-Oriented Business Conduct”. | Tokyo Star Bank Fiduciary Duty Policy |
|
|---|---|---|
| Formulation and publication of policies regarding customer-oriented business conduct, etc. | Principle 1 | 1. Purpose of Formulating This Policy |
| Pursuit of customers' best interests | Principle 2 | 2. Vision |
| Appropriate management of conflicts of interest | Principle 3 | 3. Ensuring an Appropriate Conflict of Interest Management System |
| Clarification of fees, etc. | Principle 4 | 4. Providing Appropriate Information to Customers |
| Provide important information in an easy-to-understand manner | Principle 5 | |
| Providing the right kind of service to customers | Principle 6 | 5. Practicing Customer-Oriented Consulting |
| Appropriate incentive framework for employees, etc. | Principle 7 | 6. Establishment of a Customer-Oriented Sales System |
