Solicitation Policy for Financial Products

  1. 1We will endeavor to offer appropriate products in light of the customer’s level of knowledge, experience, asset condition, and the purpose of the transaction.
  2. 2We will provide important information about financial products so that customers can make their own judgements regarding transactions.
  3. 3We will not make conclusive judgments or offer inaccurate information.
  4. 4We will not solicit customers in a manner or at times that are inconvenient for customers.
  5. 5We will endeavor to enhance our knowledge of financial products and learn about product characteristics.


Tokyo Star Bank Customer Service Office


  • *Weekdays 9:00-17:00 (Except Saturdays, Sundays and holidays)
  • *This number can be called from mobile telephones.