In recent years, the international community has been required to take concerted and rigorous efforts to combat money laundering and the financing of terrorism. As part of these efforts, financial institutions, both in Japan and overseas, have been working with relevant ministries and agencies, etc. to strengthen their control systems to prevent money laundering and the financing of terrorism, and to maintain sound financial systems.
In accordance with the Guidelines for Anti-Money Laundering and Combating the Financing of Terrorism issued by the Financial Services Agency in February 2018, depending on the nature and circumstances surrounding transactions we may re-confirm, with all customers, in addition to the items required to be confirmed under the Act on Prevention of Transfer of Criminal Proceeds, etc., the purpose and details of transactions, etc. at a bank branch or by letter or postcard, etc. The questions asked and confirmation method may vary from bank to bank.
We apologize for any inconvenience this may cause, and appreciate your understanding and cooperation.

In addition to checking details such as your name, the purpose of transaction and your occupation at the time of a transaction based on the Act on Prevention of Transfer of Criminal Proceeds, we also conduct checks based on guidelines issued by the Financial Services Agency.

Depending on the nature and circumstances surrounding our transactions with you, we may ask for more details regarding the purpose of the transaction, the source and use of funds, assets and income and, in the case of money transfers or foreign remittances, your relationship with the recipient, etc. We may also ask you to submit documents that show the information you have reported.
Note that it may take longer than usual for us to process transactions due to confirming the various documents and transaction details, etc. you have submitted, and we may keep copies of various documents and contact you at a later date to inform you of whether the transaction can be processed.

Depending on the nature and circumstances surrounding the transaction, we may reconfirm the purpose of the transaction, the details of the transaction, and assets and income, etc., with you at a bank branch or by post, even if you have already opened an account with us. For inquiries regarding confirmation by mail, please contact the Tokyo Star Bank Customer Information Center below. Please note that we are only able to respond to inquiries sent by post.

[Contact point for inquiries]
Tokyo Star Bank Customer Information Center
TEL: 0120-269-160 Hours: Weekdays 9:00 to 18:00
*Some operations related to confirmation work are outsourced to TOPPAN Edge Inc.
We appreciate your understanding.

If you are not a Japanese national, we will confirm your status of residence and period of stay (expiration date) by checking your residence card, etc. when opening a new account. If you have less than three months remaining until your period of stay expires (expiration date), we will in principle ask you to open an account after you have renewed your period of stay.
We will also confirm the status of residence and period of stay (expiration date) of non-Japanese customers who have already opened an account, at a branch or by post.
If you have renewed your residence card, etc., please present your new residence card, etc. so that we can confirm your post-renewal status of residence and period of stay (expiration date).
If your period of stay expires without us being able to confirm your status of residence and period of stay (expiration date), or if you are unable to present documents that confirm your status of residence and period of stay (expiration date), we may restrict all or some of your transactions in accordance with our deposit rules.

We will confirm the applicability of foreign PEPs (Politically Exposed Persons: persons holding important official positions in foreign governments, etc.) when confirming transactions in accordance with the Act on Prevention of Transfer of Criminal Proceeds.
If you or a member of your family, as individuals, are a foreign PEP, or if a corporate customer whose substantial controlling person is a foreign PEP or a member of his or her family is a foreign PEP, we will ask for confirmation or additional confirmation at the time of transaction based on the Act on Prevention of Transfer of Criminal Proceeds for each transaction, including when opening an account, concluding a loan contract, or transferring funds exceeding 100,000 yen, etc.

When confirming transactions in accordance with the Act on Prevention of Transfer of Criminal Proceeds, etc., we will confirm the name, address, and date of birth of individuals who are deemed to have a substantial influence over the business activities of the company, as the “substantial controlling person”.