If your current address differs from the address on your identification documents when you apply to open an account, you will not be able to open an account.
To open an account, the address on your identification document must be the same as your current address.

When applying to open a Star One Account, mailed items such as bank cards will also serve as a means of verifying your identity, so we cannot send them to any address other than the one you entered.

Only the person addressed on the registered mail can receive the mail.

You can conduct transactions without going to a branch.
Some products can be handled through telephone banking or internet banking.
To use internet banking, you will need to complete the user registration procedure (online sign-up).
Customers who opened a new account online after noon on Friday, August 16, 2019, will have completed the online sign-up procedure at the same time as opening their account.
After you apply for an account, we will send your internet banking login ID to your registered email address within 3 to 7 business days. Once you receive this email, you can start using Internet banking immediately.

No. Star One account bank cards and their PIN notification postcards cannot be handed over at the head office or branches of Tokyo Star Bank. You can only receive them by postal mail.

We do not handle foreign currency cash.
Foreign currency deposits cannot be withdrawn in cash.

Foreign currency deposits are not covered by the deposit insurance system.

These will be treated the same as the portion of yen deposits that is not covered by the deposit insurance system (principal exceeding 10 million yen), and will be paid out based on the financial situation of the failed financial institution, so there is a possibility that some of the payments will be cut.
For more information, please visit the Deposit Insurance Corporation of Japan website

Of the taxes on foreign currency deposits, interest income is subject to a separate withholding tax of 20.315% (national tax 15.315% and local tax 5%).
In addition, 0.315% of national taxes are attributed to the introduction of the special income tax for reconstruction.
Exchange gains are treated as miscellaneous income and are subject to comprehensive taxation when filing tax returns.
However, salaried workers with an annual income of 20 million yen or less are not required to file if their annual income other than salary income and retirement income, including exchange gains, is 200,000 yen or less.
Exchange losses can be deducted from other positive miscellaneous income. Losses cannot be offset against other income categories.
For more information, please consult a certified public accountant or tax accountant.

When withdrawing your foreign currency deposit, you can either transfer it to yen funds or have it remitted in the same currency. Withdrawals in foreign currency cash are not possible.

Foreign currency deposits held with our bank cannot be withdrawn overseas.

To start making foreign currency deposits at Tokyo Star Bank, open a Star One account and deposit yen funds into the account by bank transfer or by depositing with your bank card.

Then, complete the procedure by visiting one of our branches, calling us via telephone banking, or using internet banking (Tokyo Star Direct). Foreign currency deposits such as US dollars, Australian dollars and euros held at other financial institutions can also be remitted to our bank in the foreign currency. However, a separate remittance fee will be charged.

Yes. Foreign currency deposits such as US dollars, Australian dollars and euros held at other financial institutions can be remitted to Tokyo Star Bank bank in the foreign currency.

We cannot provide a definite answer because the number of days it takes for the funds to arrive may vary depending on the procedures at the other bank. There are no fees when transferring funds to our bank account from overseas.

The Star home equity loan is not available to customers residing overseas.

Unfortunately, the Tokyo Star Bank cannot permit exchanging LINE IDs with staff members. If you have any questions or concerns about non-resident accounts, please contact our staff by email or phone.

Foreign nationals can check here for more information.

For more information on Tokyo Star Bank, please check here.

If your current address differs from the address on your identification documents when you apply to open an account, you will not be able to open an account.
To open an account, the address on your identification document must be the same as your current address.

When applying to open an account, the bank card and other mailed items also serve as a means of verifying your identity, so they cannot be sent to any address other than the one you entered.

Only the person addressed on the registered mail can receive the mail.

No. Star One account bank cards and their PIN notification postcards cannot be handed over at the head office or branches of Tokyo Star Bank. You can only receive them by postal mail.

We do not handle foreign currency cash.
Foreign currency deposits cannot be withdrawn in cash.

Foreign currency deposits are not covered by the deposit insurance system.

These will be treated the same as the portion of yen deposits that is not covered by the deposit insurance system (principal exceeding 10 million yen), and will be paid out based on the financial situation of the failed financial institution, so there is a possibility that some of the payments will be cut.
For more information, please visit the Deposit Insurance Corporation of Japan website

Interest income is subject to a separate withholding tax of 15.315% (national tax). Of this amount, 0.315% is due to the introduction of the special income tax for reconstruction.
In addition, if you are a resident of a country that has a tax treaty with Japan and have submitted a "Tax Treaty Notification Form," the applicable reduced tax rate will apply to you, regardless of the tax rate above.

When withdrawing your foreign currency deposit, you can either transfer it to yen funds or have it remitted in the same currency. Withdrawals in foreign currency cash are not possible.

Foreign currency deposits held with our bank cannot be withdrawn overseas.

To start a foreign currency deposit at Tokyo Star Bank, you can open a foreign currency account on the same day as opening your non-resident yen account if you apply in advance. Foreign currency deposits such as US dollars, Australian dollars, euros, and Hong Kong dollars held at other financial institutions can also be remitted to our bank in the foreign currency. However, a separate remittance fee will be charged.
Please contact the person in charge for more details.

Yes. Foreign currency deposits such as US dollars, Australian dollars and euros held at other financial institutions can be remitted to Tokyo Star Bank bank in the foreign currency.

We cannot provide a definite answer because the number of days it takes for the funds to arrive may vary depending on the procedures at the other bank. There are no fees when transferring funds to our bank account from overseas.

The Star home equity loan is not available to customers residing overseas.

If you receive an error and cannot sign up online, the reason is that your name, branch number, account number, date of birth, or bank card PIN (bank card and telephone transaction PIN or telephone transaction PIN) differs from the information registered with us. Please check the error code displayed and contact us.

On the Online Sign-up - Agreement to Terms screen, click each link for “Tokyo Star Direct Terms of Use" and "Handling of Personal Information (Privacy Statement)", and after confirming the contents, you will be able to check the consent box.
Clicking the link will open a separate window. After confirming the contents, return to the original screen and check the checkbox.

Yes, you can register in languages other than Japanese and use single-byte alphanumeric characters. However, Chinese characters cannot be entered.
Customers using non-resident accounts should enter English letters (e.g. ABC, abc) in the Japanese kana input field.

Contact us and we will confirm your registration details.

Even customers who do not wish to have a bank card issued can use Tokyo Star Direct (Internet Banking). If you do wish to have a bank card issued, please contact us. Usually, the 4-digit PIN notification and bank card will be delivered to you in about 2 weeks.

If you forget your login ID, password, or security question, or if you are locked out, we will reset your account. Please contact us.
Afterwards, please conduct the online sign up (initial registration) again.
Click here for information on how to do the initial registration.

To enhance security, you may be asked to enter your security question again after a certain period of time has passed or if the browser settings have been changed. We apologize for the inconvenience, but please enter your login security question to proceed.

If your login ID and password have been stolen, please immediately contact the following helpdesk to suspend services.

ATM Service Center
0120-917-517

If you are unable to use the toll-free number due to being overseas, or the like, please call 03-6277-7218 (toll call). (Only Japanese is supported in either case)

If you wish to change your email address, please follow the procedure to reset the registration. In this case, we apologize for the inconvenience, but request that you contact us.

You cannot change your address or phone number on Tokyo Star Direct (Internet Banking). Please contact us.

You can view statements from the month before the date you completed your registration to start using Internet Banking.

Currently, the only services offered to customers using non-resident accounts (for individuals) are balance statements and deposit/withdrawal details. We plan to expand the services sequentially in the future.

You can check the details of your JPY ordinary deposit account from “Detailed Deposit/Withdrawal Statements" in Balance and Statements.
If you already have an account, you can view statements from the first day of the month prior to the date you completed the online sign-up procedure.

With the balance statement service, you can check the balances of your JPY ordinary deposit account, foreign currency time deposit, and JPY time deposit. However,
foreign currency ordinary deposit accounts and structured deposits are not covered by this service.

You cannot complete the account termination procedure on Tokyo Star Direct (Internet Banking).
Please contact us for information on how to close your account.

There is no difference in the functions available on the smartphone version and the PC version.

Yes, you can. Please contact us to inform us that you are now residing in Japan.

Unfortunately, the Tokyo Star Bank cannot permit exchanging LINE IDs with staff members. If you have any questions or concerns about non-resident accounts, please contact our staff by email or phone.

Foreign nationals can check here for more information.

For more information on Tokyo Star Bank, please check here.