Tokyo Star Direct (Internet Banking)
Easily check your deposit balance and
transaction details 24 hours a day,
365 days a year*!
English and Chinese language support
*Excluding during system maintenance.
From Tuesday, December 23, 2025, Tokyo Star Direct (Internet Banking) will be available to non-resident customers.
Please click here to check who can use this service.
Service Details
and Japanese language support
with registration completed in about 3 minutes
- *1Excluding during system maintenance.
Use of this service may be suspended due to system maintenance, etc. In that event, we will notify customers on our website.
- *Currently, only some inquiry functions are available. The provided features will be expanded in the future.
Balance Inquiries
| Service details | You can check the current balance of your registered main account. |
|---|---|
| Currency | JPY |
| Available account type | JPY savings account |
| Available hours | 24 hours*1 |
- *You can check your total assets and balances by category displayed on the home screen of Tokyo Star Bank Star Direct for JPY savings accounts, JPY time deposits, and foreign currency time deposits (foreign currency time deposit balances are converted to yen).
Currently, foreign currency savings accounts are not shown in inquiries, so please check your monthly transaction statement.
- *1Excluding during system maintenance.
Use of this service may be suspended due to system maintenance, etc. In that event, we will notify customers on our website.
Deposit and Withdrawal Statement Inquiries
| Service details | You can check the transaction history of your registered main account for up to 10 years, starting from the date you completed online sign-up (registration). The maximum inquiry period is one year (e.g., from December 1, 2025 to December 1, 2026). If the number of statements exceeds 200, please change the inquiry period and search again. |
|---|---|
| Currency | JPY |
| Available hours | 24 hours*1 |
- *1Excluding during system maintenance.
Use of this service may be suspended due to system maintenance, etc. In that event, we will notify customers on our website.
Eligible Customers
Customers who meet the following two conditions can use this service.
Customers with a non-resident (retail) account
Customers with a non-resident (retail) JPY savings account are eligible.
Customers living in the following countries and regions
This service is available to customers whose registered address with Tokyo Star Bank is in the following countries or regions:
- Taiwan
- Hong Kong
- Hawaii (United States)
- Singapore
How To Apply To Use Service
To use this service, customers must sign up (register) online.
The application method differs depending on whether customers have a TSB bank card.
Please check the following and register using the appropriate method.
Online sign-up (registration) will be available from Tuesday, December 23, 2025, when this service will begin.
* Details will be provided on this webpage from the service launch date.
A Customers with a Tokyo Star Bank bank card
No prior procedures are required to start using this service.
However, you will need your branch number, account number, and bank card PIN number for the procedures, so please contact a TSB representative if you are unsure.
Customers may need to complete an application form depending on the details provided to TSB.
(available from December 23, 2025).
B Customers without a Tokyo Star Bank bank card
Customers must apply in advance. Please contact a TSB representative and tell them that you would like to use Tokyo Star Direct (Internet Banking).
Even customers who do not wish to have a bank card issued can use Tokyo Star Direct (Internet Banking), so please talk with a TSB representative.
(available from December 23, 2025).
Tokyo Star Direct Usage Fee
Tokyo Star Direct (Internet Banking) is free to use.
However, customers are responsible for telephone charges, provider fees, and transaction fees incurred when using internet banking.
FAQ
Please contact a TSB representative to confirm your registered information.
Even customers who do not wish to have a bank card issued can use Tokyo Star Direct (Internet Banking).
If you would like to have a bank card issued, please contact a TSB representative.
It usually takes about 2 weeks for the 4-digit PIN number notification form and bank card to arrive.
