Opening an Account Online (2 identification documents)
(Japanese nationals) Use your smartphone to take and upload photographs of the front and back of your driver’s license, and the front and back of your health insurance eligibility certificate or the front of your Personal Number card (“My Number” card).
(Foreign nationals) Use your smartphone to take and upload photographs of the front and back of the required documents[PDF:0.0MB].
Identity verification procedures are complete upon receiving the restricted delivery.
ORANGEPORT, a branch dedicated to foreign residents and offering multilingual support for foreign customers, is convenient.
Please use this branch.
| ORANGE PORT |
Other branches | ||
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| Ordinary deposit interest rate | For details on interest rates, refer to the Star One JPY ordinary deposit account interest rate information here. (The linked page is available in Japanese only) |
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| Preferential interest rate program | Not applicable | Applicable *For details of the preferential interest rate program, see here. (The linked page is available in Japanese only) |
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| ATM usage fees | Seven-Eleven, Lawson, FamilyMart, etc. Usage fees for partner ATMs*2 nationwide are effectively free up to 8 times per month.*3 |
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| Inter-bank transfer fees | Internet banking Inter-bank transfer fees effectively free up to 5 times per month*4 |
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| Over-the-counter service | None | Available (in Japanese only) |
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| Multilingual support | Website / application screen text | Two languages (English, Chinese) *Excluding some terms and conditions |
Japanese only |
| Telephone inquiries | Seven languages (English, Chinese, Korean, Vietnamese, Burmese, Indonesian, Japanese) |
Japanese only | |
Important Information
- *1If you designate your Star One Yen ordinary deposit account as the account for salary or pension deposits, you can enjoy a preferential interest rate.
For customers whose Star One JPY ordinary deposit account transaction details include the description "salary deposit” (“Kyuyo-furikomi” (給与振込) or “kyu-furi” (給振)) or “pension” (“Nenkin” (年金)), or for customers whose transaction description is “inter-bank transfer” (“furikomi” (振込)) but for whom we are able to confirm that the transaction is a salary deposit or receipt of a pension, we will generally apply a preferential interest rate from the fifth business day of the following month.
Conditions apply, so refer to the information here when designating a salary deposit account, and here when designating a pension deposit account. (The linked page is available in Japanese only) - *2For customers using a Star One account, ATM fees for ATMs of partnered financial institutions such as Japan Post Bank and Seven Bank are effectively free up to 8 times per month. Click here for information on which ATMs you can use. (The linked page is available in Japanese only)
- *3Fees are charged on using an ATM, but are reimbursed via cash back on the first bank business day of the following month. However, the maximum cashback amount shall be limited to 10% of the average deposit balance for the month in which the fees were incurred.
Customers who have closed their accounts at the time of the cashback deposit are not eligible. - *4Fees are temporarily deducted during the transaction, then cashback is provided into the Star One Ordinary Deposit account on the first banking day of the following month. Customers who have set the postal mail preference for the "Star One Account Transaction Statement" to "Do not mail" are eligible. Customers who have closed their accounts at the time of the cashback deposit are not eligible. Refer to the information here regarding fees. (The linked page is available in Japanese only)
"ORANGEPORT" Account Opening Guide
Please read the following QR code with your smartphone to complete the procedure.
(Japanese nationals)
If your address is not written on the front of your health insurance eligibility certificate, please upload a photograph after writing your address in the space provided on the back of the card.
In addition, please be aware that the application process will time out after a certain period of time has elapsed since starting the application process and you will have to start the process again from the beginning. We recommend having your identification documents (driver’s license, and health insurance eligibility certificate or Personal Number card (“My Number” card)) on hand before starting the application process.
（Foreign nationals）
Click here[PDF:0.0MB]to check the documents required when foreign nationals open an account.
[Warning] If you change your status of residence or renew your period of stay after opening an account, you must present your updated residence card.
If TSB is unable to confirm the updated information before the expiration date of your period of stay, some or all transactions will be restricted based on the terms and conditions for deposits.
Be sure to check the following before opening an account.
It could be a scam!
- ●Please exercise caution when asked by a third party to open a bank account or apply for Internet banking.
- If an acquaintance outside your family, a stranger, or anyone contacting you through suspicious phone calls, social media, or messaging suddenly asks you to “open a bank account” or “set up Internet banking,” your account may be used for fraud or other criminal activities.
or lending bank accounts is a criminal offense.
- ●The following acts are criminal offenses. Do NOT engage in these acts.
- Buying, selling, transferring, receiving, or lending bank accounts, bank cards, and Internet banking IDs or passwords is prohibited.
- Opening an account with the intention of selling it to someone else and opening an account using another person’s name or using a fictitious name
- ●We will suspend or close your account at our discretion if we confirm that your account is being used by someone other than yourself or if your e-mail address or mailing address changes frequently or in a manner that is unusual.
- ●If you are found to have committed any of the above crimes, you will be subject to criminal punishment* and may not be able to open an account at Tokyo Star Bank or any other bank in the future.
*Buying and selling accounts is punishable by imprisonment for up to one year and a fine of up to one million yen. Opening an account with the intention of selling it to someone else is punishable by imprisonment for up to 10 years.
Please contact us if you notice anything unusual regarding account opening, transaction details, or other topics.
Please read the following QR code with your smartphone to complete the procedure.
Steps required to open an account.
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Register your e-mail address.
Register your e-mail address to start the application process. Complete the e-mail address verification process by clicking the URL in the e-mail we send you, which will take you to the account opening form.
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Confirm precautions and details to be agreed to and enter your information.
Enter the information required to open an account. At this point you can also register for internet banking (Tokyo Star Direct).
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Take photographs and upload images of the required documents and confirm the details you have entered on the application form.
Use your smartphone to take and upload photographs of the front and back of your driver’s license, and the front and back of your health insurance eligibility certificate or the front of your Personal Number card (“My Number” card).
After confirming the details you have entered we will send you an e-mail confirming completion of your application. Congratulations. You have completed the account application process
（Foreign nationals）
Click here[PDF:0.0MB]to check the documents required when foreign nationals open an account.
[Warning] If you change your status of residence or renew your period of stay after opening an account, you must present your updated residence card.
If TSB is unable to confirm the updated information before the expiration date of your period of stay, some or all transactions will be restricted based on the terms and conditions for deposits.
Process leading up to commencement of transactions
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Minimum of 3 business days after applying
We will send an internet banking (Tokyo Star Direct) login ID to your registered e-mail address.
Services such as money transfers will not be available until we can confirm you have received your bank card.
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Minimum of 5 business days after applying
Your bank card will be sent to you by
restricted delivery and
the welcome package will be sent by regular mail.- Please show an identification document to the delivery person when taking delivery of your bank card.
- Until we confirm that you have received your bank card, you will be able to make deposits but will not be able to withdraw money from ATMs, make internet banking transfers, or set up direct debits, or conduct deposit transactions. Please note that if we are unable to confirm receipt of your bank card, you will no longer be able to access internet banking or use the account to accept salary payments and other deposits.
- Please also be aware that we may close your account if the bank card is returned to us due to being sent to an unknown address or if the bank card is returned to us after a certain period of time has elapsed due to you not accepting delivery of the card.
- *The welcome package includes usage instructions.
- *You may not receive your bank card and welcome package at the same time.
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Minimum of 7 business days after applying
An account activation notification will be sent to your registered e-mail address.
Now that we have confirmed that you have received your bank card, you will be able to withdraw money from ATMs, making internet banking transfers, or set up direct debits, or conduct deposit transactions.
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Congratulations!
You have completed the account opening process!
Frequently Asked Questions (FAQ)
ATM fees are waived 8 times a month when Star One accountholders use a Tokyo Star Bank ATM outside of banking hours or an affiliated financial institution’s ATM (Japan Post Bank ATM or Seven Bank ATM, etc.).
Fees for transfers to other banks made using Tokyo Star Direct (internet banking) are waived up to 5 times a month for customers with a Star One account who meet the following conditions:
- 1Customers registered with Tokyo Star Direct (internet banking)
- 2Customers who have set their Star One account statement mailing setting to “Do not mail”
Please refrain from applying using an e-mail address that may be used by anyone other than yourself.
Accounts for minors cannot be opened online or by mail. Please contact the branch at which you wish to open the account.
[When opening an account by uploading two identification documents]
- Driver’s license
- Health insurance eligibility certificate (front and back), or Personal Number card (“My Number” card) (front)
- *Please apply for an account at a branch or by mail if you do not have a driver’s license or if you do not wish to sign up for internet banking.
- *If your your health insurance eligibility certificate has space for your address, please ensure you write your address in the space.
- *Please click here to read our advice on uploading images.
- *The above documents are required when Japanese nationals open an account.
Click here[PDF:0.0MB] to check the documents required when foreign nationals open an account.
[Warning] If you change your status of residence or renew your period of stay after opening an account, you must present your updated residence card.
If TSB is unable to confirm the updated information before the expiration date of your period of stay, some or all transactions will be restricted based on the terms and conditions for deposits.
Please check the process leading up to commencement of transactions.
- *Please note that we may require more time if the information or identification documents you provide are incomplete.
Yes, you can open an account at a branch or by mail.
(1) Star One accounts handle both yen and foreign currencies. Opening a Star One account will enable you to make yen deposits as well as foreign currency deposits.
(2) Bank statements are available online or by mail. Tokyo Star Bank does not issue passbooks. Instead you can check the details of your transactions online or by referring to your bank statement.
(3) Our convenient and easy-to-operate internet banking service is available 24 hours a day from your PC or smartphone.
Advice
- *You may only apply if you have valid identification documents issued in Japan (driver’s license, and health insurance eligibility certificate or Personal Number card (“My Number” card)), and reside at the address shown on your verification documents.
- *You may not use identification documents to open an account if they have expired or if you have not yet undertaken procedures to update the address on them.
- *If your your health insurance eligibility certificate has space for your address, please ensure you write your address in the space.
- *Only those who meet the following conditions can use the procedures in “Opening an account online (2 identification documents)”:
- Are aged 18 or over and under 80 years old
- Have a valid driver's license, residence card or special permanent resident certificate issued in Japan
- Live at the address shown on your identification document - *The following identification documents are required for the procedures in “Opening an account online (2 identification documents)”:
Japanese nationals: Driver’s license and your health insurance eligibility certificate or Personal Number card (“My Number” card)),
Foreign nationals: Click here[PDF:0.0MB] for the required documents.
[Warning] If you change your status of residence or renew your period of stay after opening an account, you must present your updated residence card.
If TSB is unable to confirm the updated information before the expiration date of your period of stay, some or all transactions will be restricted based on the terms and conditions for deposits. - *Please use the login password you entered on the account application form in “Steps required to open an account, STEP 2: Register customer information”.
- *We reserve the right to refuse to allow you to open an account if your bank card, etc. cannot be delivered to the address you provided when applying to open an account or if you are unable to accept delivery, or for other reasons based on our overall judgment.
- *If we are unable to confirm that you have received the bank card that was sent by restricted delivery, we will restrict the use of your account. Please note that you will no longer be able to access internet banking or use the account to accept salary payments and other deposits. Please also be aware that we may close your account in certain situations.
- *Please note that restricted deliveries can only be received by you yourself at your home or at a post office counter.
- *We will not accept your application if the name, address, date of birth, or expiration date on the identification documents you have uploaded are unclear or do not match the name, address or date of birth you provided when applying to open an account.
- *Please note that we will not return or delete any information you provided when applying to open an account.
- *We will notify you by e-mail if we decide that you are unable to open an account, including cases in which your application information is incomplete. Please note that notification e-mails may be treated as spam. Please contact your e-mail provider for information on how to configure you junk e-mail settings.
- *Customers who wish to open an investment account should apply to open an account via Tokyo Star Direct (internet banking) or at a branch, after opening a Star One account.
- *Please apply at a branch or by mail if you do not have a driver’s license and health insurance eligibility certificate or Personal Number card (“My Number” card)).
- *You must present your bank card and an identification document when conducting transactions at a branch. In addition, you may need to register your seal if you wish to use services such as direct debit.
- *Bank cards can be used at any Tokyo Star Bank ATM or affiliated ATMs.
- *When transferring funds from another financial institution, please transfer the funds into the yen ordinary deposit account listed on your bank card or internet banking page.
