Security

In order to make transactions safer and more secure for customers, Tokyo Star Bank offers a range of security measures and services to prevent financial crime. Please use these services to protect your valuable assets.

Please keep the following six points in mind to ensure your safety.

  • 1We, our employees, or staff of bank associations will NEVER ask you about IDs, passwords (PINs), etc., by e-mail or telephone.
    NEVER share your ID, password, etc., with any third party. In addition, do not use IDs, passwords, etc., decided by third parties other than us or yourself. Do not keep notes of IDs, passwords, etc., and do not store them in a place where they can be easily seen/found by a third party.
  • 2Do not store the above details electronically on your computer, smartphone, or tablet, or on any storage media, free e-mail services, cloud services such as photo storage sites, or SNS services, as it may be stolen through unauthorized access or virus infection.
  • 3To protect against viruses and other threats, keep your Internet browser, antivirus software, and operating system (basic software) fully up-to-date.
  • 4You will not be asked to enter a one-time password when installing or updating the free security software "SaAT Netizen".
  • 5To ensure early detection of unauthorized deposits and withdrawals, etc.,check regularly for suspicious login records, unrecognized transactions, and transaction notification e-mails. It is recommended that transaction limits for transfers be set as low as necessary.
  • 6Take care not enter your ID, password, etc., on any suspicious pages or in response to guidance from e-mail addresses you are unfamiliar with.
    If you do actually enter such details, stop using the system immediately and contact us.

Major Financial Crime Techniques and Countermeasures

だまされないで!金融犯罪にご注意くださいだまされないで!金融犯罪にご注意ください

Consult with others to prevent financial crime

  • If you think something is suspicious, do not make a decision on your own, but consult with others or the police and report it.
  • It is important to remember first and foremost that situations in which you have to pay a large sum of money immediately or you will be in trouble are NOT situations that will ever occur in your lifetime.
  • Please consult with your family, friends or acquaintances. The elderly in particular and more recently elementary school children have been targeted by such scams.

Tokyo Star Bank’s initiatives

We are taking the following measures to prevent financial crimes:

  • Monitoring for unauthorized access.
  • We monitor unauthorized account activity.
  • We have trained staff to approach customers if they see someone trying to transfer a large amount of money at a bank counter, or operating an ATM while talking on a mobile telephone or operating a mobile telephone.

Related information

The following sites contain information on financial crimes. Please visit these sites to learn more.

Tokyo Star Bank Security Settings

We will introduce security settings for safe use.

スマートフォンアプリ型 ワンタイムパスワードをご利用ください!スマートフォンアプリ型 ワンタイムパスワードをご利用ください!

Security Measures for Internet Banking (Tokyo Star Direct)

Tokyo Star Bank takes various measures to make internet banking transactions more secure.

Communications environment

We are taking various measures to strengthen the communication environment and servers.

256 Bit SSL encrypted communication
256-bit SSL (Secure Socket Layer) encryption is used to prevent important information about customers from being stolen or tampered with. It is virtually impossible to decrypt encrypted communications with the technology currently available.
Firewall Protection
Tokyo Star Bank’s internet banking system is protected by a firewall to prevent unauthorized intrusion.
Unauthorized Access Monitoring
We constantly monitor our system for unauthorized access by an external source, detecting signs and preventing unauthorized access before it occurs.
BankSavior
We monitor transactions to prevent fraud and the spread of criminal damage.

Security Measures

We have also introduced various measures to ensure that customers can use pages with confidence after logging into our system.

EV (Extended Validation) SSL certificates
We use EV SSL certificates to provide more visual checks of the legitimacy of the Tokyo Star Direct site.
The address bar turns green when using the latest version of your browser (Microsoft Internet Explorer 7 or later) access Tokyo Star Direct. In addition, the name of the organization operating the website (NEC CORPORATION) and the name of the Certificate Authority that issued the SSL server certificate (VeriSign) appear alternately next to the URL in the address bar.
Display the date and time of last login
When you log in, you can check the date and time you last logged in, thereby enabling you to check for unauthorized access by a third party impersonator.
Automatic logout after a certain period of time
We have adopted an “automatic logout” system that automatically terminates use of the system if a device is not used for more than a certain period of time (such as when a user steps away from a device while logged in).

Security Measures at Login

Security software: saat netizen

This security software prevents computer virus infections, theft of personal information using spyware and keylogger hacking, phishing, and fraud and alteration of input information, for free, while customers are accessing the Tokyo Star Bank website and internet banking, ensuring you can use our website and internet banking services with confidence.

Financial crimes that can be prevented Spyware and phishing measures
Security features While accessing a website or internet banking, security features automatically operate to protect your computer from dangers while using the site.
Security keyboard

By using on a keyboard displayed on an internet screen, information inputted by customers is protected from tools that steal input history from a regular keyboard.

Financial crimes that can be prevented Keylogger (viruses that steal personal information)
Security features Security boards help prevent crime by eliminating the need to enter login passwords and PIN numbers directly using a keyboard.

What To Do If Caught Up In a Financial Crime

If you are caught up in a financial crime, please contact our inquiry desk or your nearest police station.
If you have been the victim of a bank transfer scam, please also contact the financial institution to which the money was transferred.
Even if the situation only seems slightly suspicious, it may be possible to minimize the damage by contacting us.

Revisions to bank card regulations and provision of damage compensation
Compensation for damage caused by unauthorized use of our internet banking service, Tokyo Star Direct

Act on Payment of Damage Recovery Benefits from Funds in Deposit Accounts Used for Crime

The Act on Payment of Damage Recovery Benefits from Funds in Deposit Accounts Used for Crime (Transfer Fraud Remedies Act) came into effect on June 21, 2008. Based on this Act, we will initiate procedures to reimburse funds that have been used for crimes such as bank transfer fraud and funds remaining in financial institutions accounts due to freezing of accounts, etc.

Please visit the following Deposit Insurance Corporation of Japan (DICJ) website to confirm which deposit accounts are eligible for damage payments under the Transfer Fraud Remedies Act.