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Account Opening

Account Opening
YES/NO
Star One accounts can be opened online, by mail or by visiting one of our branches.
The procedures differ depending on what kind of identification document you have.
Use the following chart to confirm the account opening procedures required based on your circumstances.
Do you fall under any of the following?
  1. 1.Those employed at an office in Japan (excluding part-time workers)
  2. 2.Those who have resided in Japan for at least six months

*Even if you fall under the above, those who do not have a residence card or special permanent resident certificate are not eligible to apply.

  • YES
  • NO
Do you have permanent resident status?
  • YES
  • NO

Required documents differ depending on how you open your account.
Please check below.

Required documents by account opening method

  • *Check the details in the PDF provided for each account opening method.
  • *Please note that we may not be able to respond to your request.
  • *In-branch services are provided in Japanese only.
  • Online
  • Mail
  • At a branch

Required Document 1

Residence card or Special Permanent Resident Certificate

Required Document 2

Use one of the following.
・Driver's license
・your health insurance card (certificate of eligibility)
・Personal Number Card or Basic Resident Registration Card (with photo)

  • Documents for Verifying Your Identity when Opening an Account Online[PDF:0.0MB]
Click here to find out how to open an account by mail or at a branch

*When opening an account online, you will also need to complete the procedures to sign up for internet banking.

Required Document 1

Photocopy of both sides of residence card or Special Permanent Resident Certificate

Required Document 2

Copy of certificate of residence
*not a photocopy

  • Documents for Verifying Your Identity when Opening an Account by mail[PDF:0.0MB]
Click here for how to open an account
by mail or at a branch

Required Document

Residence card or Special Permanent Resident Certificate

  • Documents for Verifying Your Identity when Opening an Account at a branch[PDF:0.0MB]
Click here for how to open an account
by mail or at a branch

Required documents differ depending on how you open your account.
Please check below.

Required documents by account opening method

  • *Check the details in the PDF provided for each account opening method.
  • *You may be asked to submit additional documents depending on your status of residence.
  • *Please note that we may not be able to respond to your request.
  • In branch services are provided in Japanese only; we cannot provide services in foreign languages such as English or Chinese.
  • Online
  • Mail
  • At a branch

Required Document 1

Residence card or Special Permanent Resident Certificate

Required Document 2

Use one of the following.
・Driver's license
・your health insurance card (certificate of eligibility)
・Personal Number Card or Basic Resident Registration Card (with photo)

Required Document 3

Documents confirming place of employment/study
Example) Place of employment: your health insurance card (certificate of eligibility) , employee ID card, certificate of enrollment, employment contract.
Place of study: Student identification card, certificate of enrollment.

  • Documents for Verifying Your Identity when Opening an Account Online[PDF:0.0MB]
Click here to find out how to open an account by mail or at a branch

*When opening an account online, you will also need to complete the procedures to sign up for internet banking.

Required Document 1

Photocopy of both sides of residence card or Special Permanent Resident Certificate

Required Document 2

Copy of certificate of residence
*not a photocopy

Required Document 3

Documents confirming place of employment/study
Example) Place of employment: your health insurance card (certificate of eligibility) , employee ID card, certificate of enrollment, employment contract.
Place of study: Student identification card, certificate of enrollment.

  • Documents for Verifying Your Identity when Opening an Account by mail[PDF:0.0MB]
Click here for how to open an account by mail or at a branch

Required Document 1

Residence card or Special Permanent Resident Certificate

Required Document 2

Documents confirming place of employment/study
Example) Place of employment: your health insurance card (certificate of eligibility) , employee ID card, certificate of enrollment, employment contract.
Place of study: Student identification card, certificate of enrollment.

  • Documents for Verifying Your Identity when Opening an Account at a branch[PDF:0.0MB]
Click here for how to open an account by mail or at a branch

Accounts can only be opened at our main branch.

*In principle, the following people can open a TSB account for non-residents (foreign nationals):

  • Those who have a passport from the Republic of China (Taiwan)
  • Those who reside in Taiwan
  • Those who reside in Taiwan under applicable tax laws, and can provide official certifications (national ID card)
  • *Account opening procedures and transactions are generally conducted in person at TSB’s Head Office.
  • *Branches will not accept foreign currencies or exchange money into Japanese yen.
  • Click here for more information on non-resident accounts

General Information

Fees
Change your bank card PIN number (which is also used for telephone transactions) (Japan residents)
Lost or stolen bank cards, passbooks, or personal seals
  1. Foreign Customer
  2. Account Opening and General Information
  • Open an account
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